How WhatsApp Business API is Shaping Customer Journey Management
With the highly competitive marketplace in a digital era, managing the customer journey is one key need for businesses to outdo others. A customer’s journey, which deals with every touchpoint made with a brand, is a critical determinant for satisfaction,
WhatsApp for Website: Boost Your Customer Support with Real-Time Messaging
Customer expectations have skyrocketed in this digital-first world. Gone are the days of patients waiting by customers for days for a reply from a business. In times of instant gratification, businesses have to meet customers where they are and, more
WhatsApp Business Analytics: Tracking Your Performance
What began as a personal messaging app has now grown into a business communication platform with WhatsApp. Tapping into its potential, businesses across all scales connect with customers to forge relationships for growth. However, to fully maximise the impact that
WhatsApp Business API Cost: Detailed Breakdown & Pricing Guide
Businesses in the present digital age seek new ways to enhance customer communication and make it more engaging, while also increasing operational efficiency. WhatsApp offers an enormous pool of more than 2 billion active users worldwide, helping to facilitate this
Can I Send Bulk Messages on WhatsApp Business API?
Effective communication is one of the most important aspects of bridging the gap with customers in a more digital world. Of these, WhatsApp has emerged to be a really promising platform for business communications due to its large user base
WhatsApp Business Will Soon Allow Users To Add Contact Notes: What Is It, How It Works
WhatsApp Business has become an indispensable tool for businesses of all sizes, offering a direct line of communication with customers. But could it soon become even more powerful? Rumour has it that WhatsApp is on the verge of introducing a